ALEXANDRIA, Va. (Dec. 17, 2015) – The National Credit Union Administration is warning consumers about a telephone scam in which consumers are contacted by a caller claiming to work for NCUA and asking for personal and financial information.
The caller tells the consumer her or his credit card or debit card has been frozen or blocked. The caller then asks for the consumer’s Social Security number, account number, date of birth and home address to supposedly verify the information.
Consumers should not provide this or any other information to the caller.
NCUA offers extensive information to help consumers identify frauds and scams at its Fraud Prevention Center.
Consumers who suspect they may have become victims of identity theft should immediately contact their financial institutions and, if necessary, close existing accounts and open new ones. NCUA urges consumers also contact the three major credit bureaus—Equifax (866-349-5191), Experian (888-397-3742) and TransUnion (800-916-8800)—to request a fraud alert be placed on their credit reports.
NCUA supports credit unions and their members with financial literacy and consumer protection resources available without cost at MyCreditUnion.gov. NCUA also provides up-to-date financial education information on the agency’s YouTube channel, Facebook page and consumer Twitter feed.
NCUA is the independent federal agency created by the U.S. Congress to regulate, charter and supervise federal credit unions. With the backing of the full faith and credit of the United States, NCUA operates and manages the National Credit Union Share Insurance Fund, insuring the deposits of more than 102 million account holders in all federal credit unions and the overwhelming majority of state-chartered credit unions. At MyCreditUnion.gov and Pocket Cents, NCUA also educates the public on consumer protection and financial literacy issues.
National Credit Union Administration
Office of Public & Congressional Affairs
Ben C. Hardaway
"Protecting credit unions and the consumers who own them through effective regulation"