Stay in the Know

Summit Federal Credit Union wants to help you stay protected.  Here are some things to watch for if you are ever notified from Fiserv, our debit card processor, about possible fraud on your SFCU Debit Card:

  • A text alert from Fiserv warning of suspicious activity on your card will NEVER include a link to be clicked. Cardholders should never click on a link in a text message that is supposedly from Fiserv. A valid notification from Fiserv will provide information about the suspect transaction and ask the cardholder to reply to the text message with answers such as ‘yes’, ‘no’, ‘help’, or ‘stop,’ and will never include a link.
  • A text alert from Fiserv will always be from a 5-digit number and NOT a 10-digit number resembling a phone number. Text caller IDs will be 20733 if you use the standard call center, or 37268 if you use the premium call center
  • A phone call from Fiserv’s automated dialer will only include a request for a cardholder’s Zip code, and no other personal information, unless they confirm that a transaction is fraudulent. Only then will they be transferred to an agent who will ask questions to confirm their identity before going through their transactions
  • Fiserv will NEVER ask for the PIN or the 3-digit security code on the back of a card

If at any point, you are uncertain about questions being asked or the call itself, we strongly advise you to hang up and call the Summit Federal Credit Union directly.

*** Remember that you have FREE card controls offered on your debit card through Card Valet at Summit FCU. For more details, click

Posted by Tracy Wells Monday, March 1, 2021 4:03:00 PM